Why Feelings Matter

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

I’ve heard this quote from Maya Angelou so many times and every time I hear it, it brings a different meaning and a different memory. It’s no big secret. Some people are comfortable openly discussing their feelings and expressing emotion and some people are not. I’m at work! I don’t want to talk about my feelings or emotions! Who cares how I feel or how you feel? I do. I care. And you may too.

Our feelings and our emotions play a big role in how we make decisions, whether we realize it or not. When we say something feels right or feels wrong, we are relying on our intuition to guide us. When we make decisions, we may look at the facts first but when it comes to the heart of the problem or the issue, we rely on our morals and ethics. Even for those who typically make decisions based on logic and reason, often there is also that inner voice telling you what is good or bad, true or false, honest or dishonest. Life is life. Business is business. It is rarely, if ever, made up of simple checks and balances. Sometimes, it’s just plain complicated. As author of Defining Moments, Joseph Badaracco Jr. says, sometimes we’re making decisions between right and right. We all experience these ”defining moments” at one time or another. These moments define who we are. They speak to our personal values and they show the world what we believe in. These moments bring emotions to the forefront and they shape our character.

As Maya Angelou says so well, “people will never forget how you made them feel.” When you think of the people who have played a positive role in your life, have you ever stopped to think exactly why these people made you feel good? Were they trustworthy? Loving? Supportive?  Did they challenge you? Did they bring out the best in you? What have you learned from these experiences that shape who you are and how you treat people? Have you ever gone back to tell someone what a profound impact they had on you? How do you think that made them feel? Has someone ever done that for you? Wow, what a feeling that is!

Howard Gardner wrote a book in 2007 called Five Minds for the Future. He speaks of the disciplinary mind, the synthesizing mind, the creating mind, the respectful mind, and the ethical mind in leadership. If you are interested in learning how to stimulate your brain in a new way, it is a great read. It also speaks to the relationship between emotions, feelings, respect, and ethics. These combined, act as a guide for treating people well and help us when making important decisions.

Hopefully this post made you “feel good” and brought back memories of people who treated you with respect and made you feel good!

With gratitude, Glo

(C) 2012 – True Bliss Coach Gloria Higdon

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